Shipping & Returns

SHIPPING

We ship every business day throughout the U.S. and Canada. Many times orders go out the same day and almost never more than 24 hours. Our shipping method is usually U.S. Postal Service or UPS Ground unless otherwise specified and takes anywhere from a couple days to a week depending on size of order and distance to send. We send all beans in a plastic bags, however, we have available, for a small fee, cotton drawstring bags for our smaller sizes and burlap for our Bulk. Roasted beans (when offered) come in resealable, one-way CO2 vent bags.


RETURNS

GREEN COFFEE BEANS

Buyers Regret Policy: We can not accept returns on coffee beans --for all the right reasons

• Coffee is in the food category and cannot be returned unless spoiled: green coffee beans do not spoil for a long time – more than 2 years. We have very fast turnover and do not sell beans over a year old (unless they are an aged varietal).
• Green coffee beans look very much alike with exceptions of course according to subspecies, etc. We cannot definitively tell one similar bean from another, therefore our integrity is on the line with every bean we sell to you. Keeping beans well marked is a serious issue and we would lose that control if we accepted returned beans. There is no acceptable way for us to be guaranteed that beans being returned to us are exactly what they are supposed to be. This rule is also for your own safety regarding your own purchases from us.
• SUGGESTION: If you're not sure you will like a particular coffee, start with a small order.


ROASTERS AND OTHER MANUFACTURED PRODUCTS

We extend each manufacturer's warranty to you and will assist you with problems whenever possible.

There is a no return policy on Commercial Roasters. (only exceptions are brand new condition units that are resaleable as brand new with a 25% restocking fee)

• Please contact us if you do have problems with anything purchased from us. We want you to be happy, so together we will work out the best way to handle it. Sometimes it means shipping it back to us; sometimes it means contacting the manufacturer directly; sometimes it means making an adjustment to the unit...or method of use. We are here to help you with all of these options.
• We will not accept returns without prior written/email authorization from us. If you are requesting a return, please do the best you can to explain the problem. Then save a copy of our email reply to send with the returned item. This is very important, so that we know what to do when we receive it. FYI, the email comes from Hawaii, but the product is returned to our warehouse in Arizona so there are different people on each end.
• We will also accept unused items for return for any reason, providing the merchandise is returned unused in the original, undamaged packaging and returned at your expense. We will refund the price you paid for the merchandise only, not shipping charges. Return authorization is still required; send a copy of our email authorizing the return with the merchandise. The refund will be made in the same manner in which it was originally paid for, and within two business days of our receipt of the return. You will receive email confirmation of that transaction. We value your satisfaction--please shop responsibly.

We sincerely hope that everyone who starts roasting will be pleased and continue roasting, but we realize that there will be occassional returns for varying reasons. Here is how returns work.

Returns must be made within 14 days of receipt.

• Send us an email telling us you will be sending the roaster back and we will respond with a return authorization number for you. We would appreciate a reason for quality control purposes, but it is NOT required. It is required that the equipment be returned in undamaged working condition.
• We will reply to your email with shipping instructions. SAVE A COPY OF THE REPLY TO SEND WITH YOUR RETURNED EQUIPMENT.
• Pack the equipment and ship it back to us at the address below. Note: The Bean Stock does not reimburse for returns, the shipping charge will be at your expense.
• Upon our receipt of the equipment only - remember you keep the coffee (see above) - we will credit back your credit card the cost of the equipment only and email you an acknowledgement receipt showing that transaction.
• We sincerely thank you for giving home roasting a try.

RETURN ADDRESS

The Bean Stock
443 W. 3rd Avenue
Columbus, OH 43201


IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US: sales@thebeanstock.com

We appreciate your trust and your business!!

HAPPY ROASTING!

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